Taxes & Duties
Understand VAT/GST, import duties, and how fees are assessed for your destination.
What You May Pay
- Depending on your shipping country, your order may be subject to VAT/GST, import duties, and carrier handling fees
set by the destination country’s authorities. These amounts aren’t set or controlled by Harborborne.
- Where applicable, sales tax/VAT may be calculated at checkout; otherwise, local authorities or the carrier may collect on delivery.
How Duties and Taxes Are Assessed
- Assessment typically considers your order value, product category, and destination country rules. Customs (or the carrier acting on their behalf) determines the amount due.
- Unless checkout explicitly shows duties/taxes collected upfront for your market, these may be due upon import and collected by your carrier before delivery.
Will I See Duties/Taxes at Checkout?
- In some markets, required taxes or estimates may appear at checkout; in others, they are billed on import by local
authorities/carriers. We follow regional tax configuration and compliance practices; final assessment rests with customs.
International Deliveries, Refusals, and Returns
- If duties/taxes are due and not paid, carriers may return the parcel or mark it undeliverable.
- Duties/taxes paid to customs aren’t refundable by Harborborne. Product refunds follow our Returns & Warranty policy once items are received and approved; you may be responsible for return shipping and any carrier/customs charges.
Documentation and Support
- Your carrier or local customs authority can provide documentation (invoices, assessments) and payment instructions for any import fees.
- If something looks incorrect on a customs invoice, contact your carrier first; then reach out to Support with your order number and any documents.
Need help?
Frequently Asked Questions
It depends on your market. If your region supports collection at checkout, you’ll see applicable taxes before you pay; otherwise, they are collected on import.
Prices are shown exclusive of import duties unless stated otherwise for your market; any required taxes may be added at checkout or billed by customs.
Your destination country’s customs authority (or its agents) sets and collects any duties/taxes.